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  Naxos Music Radio FAQs
What is Naxos Music Radio?
Is Naxos Music Radio available in my country?
During what hours is Naxos Music Radio available?
Can I access it at home or from any computer?
How is it priced?
Can I choose the particular music I want to listen to from the list?
Can I have a free trial subscription?
  Technical FAQs
How does Naxos Music Radio work?
What are the hardware and software requirements?
In what format is the music streamed?
Can I use Naxos Music Radio in a language other than English?
How do I log in?
I forgot my password. What should I do?
Is it possible to download the music or burn it to CD?
How reliable is the service?
The stream is experiencing frequent interruptions/drop-outs. What should I do?
What technical support do you offer?
What do I do if I get the message "Login Failed..."?
Why do I get the message "Sorry! Your license has expired."
How do I make a copy of my screen and send it to [email protected]?
 
Q: What is Naxos Music Radio?
A:

Naxos Web Radio is the premier streaming service from Naxos, offering over 80 channels of quality music in pre-programmed playlists. The channels cover a range of genres from Classical Music to Jazz/Blues, from World/Folk to New Age; categories that run the gamut from Early Music to 21st Century Classics, American Classics to Chinese Classics, Film/TV Music to Wedding Music, plus more. All streamed directly to you 24 hours a day, commercial-free.

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Q: Is Naxos Music Radio available in my country?
A: Yes, Naxos Music Radio is available worldwide.
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Q: During what hours is Naxos Music Radio available?
A:

Naxos Music Radio is available at anytime from any computer

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Q: Can I access it at home or from any computer?
A: Yes. Subscribers can access the Naxos Music Radio with a password, from any computer with an Internet connection and the system requirements specified below.
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Q: How is it priced?
A:

Naxos has built its reputation on providing affordable access to fine music. Naxos Music Radio is a continuation of the same concept. For only $19.95 per year, you can already stream 24 hours a day, commercial free.

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Q: Can I choose the particular music I want to listen to from the list?
A:

No. If you are looking for a listen on-demand feature, please visit www.naxos.com.

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Q: Can I have a free trial subscription?
A: No. We only offer 15-minute preview.
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Q: How does Naxos Music Radio work?
A: The Naxos Music Radio streams music from the online database. A playlist is already pre-created according to categories. You just choose a category and play the channel you desire.
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Q: What are the hardware and software requirements?
A: Please try our "15-minute Free Preview" to see if your computer system is compatible with our streaming services.

Flash Version: Minimum 9.0.60. 10 recommended.
Browser: Internet Explorer 7+, FireFox 2+, Safari 2+, Chrome (any version with Flash support)
OS requirements: Any OS that can meet the browser and Flash requirements

Adobe Flash is the default player for Naxos Music Radio. Please make sure you have Adobe Flash Player version 9 for MAC or version 10 for PC is installed. You can find the latest version of Adobe Flash here: www.adobe.com/ap/products/flashplayer/

If you have any pop-up blockers installed, please disable them as they may interfere with the operations of the system.

For more information or help, please contact [email protected]

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Q: In what format is the music streamed?
A: The music is streamed at 48Kbps in Flash AAC format.
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Q: Can I use Naxos Music Radio in a language other than English?
A: No. Naxos Music Radio only offers English language format.
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Q: How do I log in?
A: Go to 优游娱乐在哪里注册, type in your username and password, and click the Login button. The procedure is the same for logging in on any computer.
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Q: I forgot my password. What should I do?
A: Click the 'Forgot your password?' button below the login box and follow the instructions.
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Q: Is it possible to download the music or burn it to CD?
A: No. The Naxos Music Radio is a stream-only resource. Any downloading or burning from the Naxos Music Radio is strictly prohibited and violates both copyright law and the Terms of Use agreement. Recordings on Naxos labels may be downloaded via www.classicsonline.com and CDs may be purchased via www.naxos.com .
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Q: How reliable is the service?
A: Since Naxos Music Radio content is streamed online, the reliability of the service is dependent upon the quality of service provided by your local Internet Service Provider. Naxos makes every possible effort to ensure that its servers have sufficient capacity and connectivity to provide each customer with a quality of service comparable to current industry standards. Maintenance is performed at times of low usage and will be announced in advance.
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Q: The stream is experiencing frequent interruptions/drop-outs. What should I do?
A: Either the bandwidth provided by your Internet Service Provider is inadequate or unstable (can happen during peak hours at night).
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Q: What technical support do you offer?
A: Naxos Digital Services offers ongoing email support. Email us with an enquiry and we will respond within one or two business days
[email protected]
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Q: What do I do if I get the message "Login Failed..."?
A: Please make sure you are typing your username and password correctly. If you continue to have trouble, please email [email protected] with your full name, email address, login information and description of problem. We will check your website or password to make sure that your connection is working properly.
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Q: Why do I get the message "Sorry! Your license has expired."
A: It is likely that your subscription to Naxos Music Radio has expired. If you believe the message to be an error, please email [email protected] with your full name, email address, and when the subscription was purchased. We will check your subscription.
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Q: How do I make a copy of my screen and send it to [email protected] ?
A:

For Wins/XP:

(1) Press the PRINT SCREEN key near the top right of your keyboard. You will not see anything happening until you complete step (2) below.
(2) Open a new Microsoft/Word document and press the PASTE key (under the EDIT tab or CTRL + "V" as a keyboard shortcut).
(3) Save the Microsoft/Word document, and email it to [email protected].

For Macs:

Please follow the relevant steps in the following hyperlink
//docs.info.apple.com/article.html?path=Mac/10.4/en/mh364.html

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